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Help Center
All You Need to Know
Orders & Shipping
Returns & Exchanges
Product Care
Products & Styling
Frequently Asked Questions
When will my order arrive, and how much is shipping?
You can check out our Shipping page for all the details about delivery times and costs for your region.
How can I track my order?
We’ll send you a tracking number by email within 1-3 business days after your order is processed. If you don’t get it within 7 days, feel free to contact our super-friendly support team!
Will I get a confirmation when I place an order?
Absolutely! You’ll receive an order number as soon as your purchase is complete. If you don’t see it in your email within 24 hours, let us know, and we’ll sort it out for you.
Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in USD. You may be liable to pay for duties and taxes once you receive your order, as determined by your local customs office. Payment of these charges is your responsibility and will not be covered by us. For further details, please contact your local customs office.
Do you ship internationally?
Yes, we do! We’re happy to ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location.
What happens if my package is delayed?
We understand that waiting for your package can be exciting! If your package is taking longer than expected, please let us know. We'll do our best to track it down and get it to you as soon as possible.
What if I provided the wrong address?
It is the responsibility of the buyer to enter the shipping address correctly. If you need to change your shipping address, please contact us at [email protected] as soon as possible after placing your order. We will do our best to make the change, but we cannot guarantee it due to varying processing times. If the package is returned to us, we can ship it to the correct address or provide a full refund.
What if my order arrives damaged? ?
If your order arrives damaged, please contact us immediately. Include photos of the damaged item and the original packaging. We will promptly process a replacement or issue a full refund.
Need More Help?
Simply reach out to us through our Contact Us page, and we’ll get back to you within 48 hours.
Frequently Asked Questions
What is your return policy?
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
How do I start a return?
To start a return, please contact our customer service team for assistance.
How are refunds processed?
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, the refund will be processed, and a credit will be issued to your original payment method within a few business days.
Can I exchange an item if it’s defective or damaged?
Yes, we’re happy to replace items that are defective or damaged. To request an exchange for the same item, please contact us through our contact form.
Need More Help?
Simply reach out to us through our Contact Us page, and we’ll get back to you within 48 hours.
Frequently Asked Questions
How should I care for my gold-plated jewelry?
To keep your gold-plated jewelry looking its best, avoid exposing it to water, perfumes, and harsh chemicals. Store it in a dry, airtight container when not in use, and gently clean it with a soft, non-abrasive cloth.
How do I prevent tarnishing on copper and brass jewelry?
Copper and brass jewelry can naturally tarnish over time. To minimize tarnishing, keep your pieces away from moisture and store them in a sealed bag or box. If tarnishing occurs, polish them gently with a jewelry cleaning cloth or a mixture of lemon juice and baking soda.
What’s the best way to clean sterling silver jewelry?
For sterling silver jewelry, use a soft polishing cloth or a silver-specific cleaner to remove tarnish. Avoid using abrasive materials, and store the jewelry in a dry, airtight container to prevent oxidation.
Need More Help?
Simply reach out to us through our Contact Us page, and we’ll get back to you within 48 hours.
Frequently Asked Questions
Can I personalize my jewelry with an engraving?
Absolutely! We offer engraving on many of our pieces to make them extra special. Just keep in mind that we can't engrave anything inappropriate, so please choose your words wisely. We'll be in touch if we need to discuss an alternative engraving option.
Can I return or exchange engraved jewelry?
Since engravings are custom, we're unable to offer returns or exchanges on engraved items. So double-check your engraving request before placing your order to make sure you'll love it!
Can you create custom jewelry designs?
While we love the idea of creating unique pieces for you, we currently focus on engraving existing designs. But we're always looking for ways to improve, so stay tuned for future updates!
How can I find my ring size at home?
No worries! You can easily figure out your ring size at home. Here's how:
- 1. Grab a piece of string or paper.
- 2. Wrap it snugly around the base of your finger.
- 3. Mark where the string or paper overlaps.
- 4. Measure the length of the string or paper with a ruler.
- 5. Use the ring size chart on the product page to find your size.
- Measure your finger at room temperature.
- Avoid measuring when your fingers are swollen (like after a workout) or cold.
Need More Help?
Simply reach out to us through our Contact Us page, and we’ll get back to you within 48 hours.
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